1. Order Processing Time

ASURE operates warehouses in the United States, United Kingdom, Germany and Hong Kong. Orders are generally shipped from the nearest available warehouse, depending on product availability and destination.

All orders are processed within 1 business day. Orders are not processed or shipped on weekends or public holidays. Processing may take longer during peak seasons or promotional periods.

2. Shipping Rates & Delivery Estimates

Shipping charges and available delivery options are calculated and displayed at checkout based on your shipping address, order weight and destination.

The following tables provide estimated shipping times and costs for eligible destinations.

3. Shipping from the United Kingdom Warehouse

Shipping carrier: P2P

Tracking: P2P Official Website

4. Shipping from the Germany Warehouse

Shipping carrier: DHL

Tracking: DHL Official Website

5. Shipping from the USA Warehouse

Shipping carrier: UPS

Tracking: UPS Official Website

6. Shipping from the Hong Kong Warehouse

Shipping availability, delivery estimates and costs depend on the destination and product. Please check the available shipping options and charges at checkout.

7. Shipping Delays

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur due to weather conditions, customs inspections, carrier operations, peak shipping seasons or other circumstances beyond our control.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow some time for the carrier to update the tracking information after the parcel is handed over.

9. Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Timeframe

Before Requesting a Return

Please check that the product matches your vehicle and the original part before installation. Vehicle compatibility may vary depending on the model year, trim level and factory configuration.

If you are unsure about compatibility, please contact us before opening or installing the product. Our team will be happy to help you check.

10. Returns for Non-Faulty Products

For products returned because of a change of mind, incorrect purchase or compatibility concerns, the following conditions apply:

• Products must be unused, undamaged and in resaleable condition.
• All original packaging, accessories, manuals, documents, labels and warranty cards should be included.
• Products that have been installed, mounted on a vehicle or show signs of use are generally not eligible for a change-of-mind return.
• Please do not write on or attach shipping labels directly to the original product packaging. Place it inside another box or protective packaging before shipping.
• Return shipping costs are the customer's responsibility for non-faulty returns, unless otherwise required by applicable law or agreed by ASURE.
• Returned products will be inspected after receipt before a refund or exchange is processed.

11. Returns for Faulty Products

If your product arrives damaged, has a manufacturing defect or does not function properly, please contact our support team with your order number and a description of the issue. Photos or a short video may help us assess the problem more quickly.

• All returned products are subject to inspection before a refund, replacement or exchange is arranged.
• Our support team may provide troubleshooting assistance to identify whether the issue is related to the product, installation or vehicle configuration.
• Any additional costs arising from incorrect orders, improper installation or circumstances not covered by our warranty are not covered by ASURE, except where required by applicable law.

12. Refunds & Exchanges

Once we receive your returned product, our team will inspect it and confirm whether it meets the applicable return conditions.

For eligible returns, refunds will be processed within 3 business days after the returned product has been received and inspected. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

Exchanges or replacements will be arranged after the returned product has been reviewed and the solution has been confirmed with you.

13. One-Year Product Warranty

We stand behind the products sold through our official sales channels and provide a one-year warranty for eligible purchases.

Purchases from unauthorized eBay sellers, local resellers or other third-party sellers are not covered by this ASURE warranty. Warranty coverage for those purchases is subject to the seller's own policies.

The one-year warranty applies from the original purchase date and is subject to the registration and coverage conditions below. This warranty does not limit any statutory rights you may have under applicable consumer protection laws.

14. Warranty Registration

To register your ASURE product warranty, please contact our support team after receiving your product. Our team will guide you through the registration process.

Please keep your order confirmation or proof of purchase for future warranty claims.

15. When the Warranty Does Not Apply

The warranty does not cover damage or defects resulting from the following circumstances, to the extent permitted by applicable law:

• Normal wear and tear, dirt, misuse, neglect or accidental damage.
• Improper installation, incorrect wiring, improper operation or failure to follow the product instructions.
• Removal, alteration or damage to the warranty seal.
• Opening, modifying, dismantling or repairing the product by an unauthorized person.
• Damage caused by external factors or circumstances unrelated to a manufacturing defect.

16. Installation & Repair

We recommend having your product installed by a qualified professional, especially for vehicle electronics and car stereo systems.

Installation, removal, labor and independent repair costs are not included in the product warranty. If a replacement or repair is required, these costs are not covered by ASURE unless otherwise required by applicable law or agreed in writing.

17. Important Reminders

• Check the product model and vehicle compatibility before installation.
• Keep the original packaging, manufacturer labels, stickers, accessories and warranty documents.
• If you need to check the size or fitment, handle the product carefully and avoid causing scratches, damage or signs of installation.
• For core returns, make sure all relevant parts are included and the item is suitable for inspection and remanufacturing.
• Please contact our support team before returning any product. Unauthorized returns may cause delays in processing.